Cancellation & Refund Policy

Cancellation & Refund Policy — Overview

This Cancellation & Refund Policy applies to the booking between [Owner Name] (the "Owner") and [Renter Name] and/or [Owner Business Name] (the "Renter") for the rental of [Listing Title] (Booking [Booking ID]).

Cancellation & Refund Policy — Standard Cancellations

The Renter may cancel this booking as follows:

• More than 72 hours before the rental start time: full refund minus applicable processing fees.

• Between 24 and 72 hours before the rental start time: 50% refund of rental charges.

• Less than 24 hours before the rental start time: no refund unless approved by the Owner or Gear Wave.

Cancellation & Refund Policy — Weather

In cases of severe or unsafe weather (storms, wildfire hazards, flooding, or dangerous conditions), the Owner and Renter are encouraged to communicate through the platform. Gear Wave may approve partial or full refunds at its discretion. Light rain, cloud cover, or minor weather changes do not automatically qualify for a refund unless the Owner states otherwise.

Cancellation & Refund Policy — No-Show

If the Renter fails to appear for the scheduled booking without communication, the booking may be treated as a no-show, rental fees may be non-refundable, and repeat no-shows may result in account suspension or removal from the platform.

Cancellation & Refund Policy — Late Returns

Equipment must be returned by the agreed return time. Late returns are subject to the grace period, hourly late fee, full-day conversion, and non-return provisions of the Terms of Service and the Rental Agreement for this booking. Late and non-return charges may be captured from the security-deposit authorization and/or charged to the Renter's payment method on file, with contemporaneous itemized notice to the Renter of any amount charged. Repeated late returns may result in account penalties or suspension.

Cancellation & Refund Policy — Owner Cancellations

If the Owner cancels a confirmed booking, the Renter will receive a full refund. Repeated cancellations by Owners may affect account standing or listing visibility.

Cancellation & Refund Policy — Deposit Handling

The security deposit is held as a payment-card authorization, not a charge. On clean returns, the hold is released within 1--7 business days. On documented damage, theft, missing accessories, excessive cleaning, late returns, or policy violations, Gear Wave may capture all or part of the hold up to the full deposit amount and release the remainder. For rentals longer than the card network's standard authorization window, the hold may be released and re-placed one or more times during the rental period; the Renter authorizes such replacement holds up to the disclosed deposit amount.

Cancellation & Refund Policy — Refund Processing & Owner Payouts

Approved refunds are typically returned to the original payment method within 5--10 business days depending on banking institutions and payment providers. The Owner authorizes Gear Wave, acting as the Owner's limited payment collection agent, to issue refunds to the Renter under this Policy; a refund issued by Gear Wave discharges the Owner's corresponding refund obligation to the extent of the amount refunded.

Owner earnings are released approximately three (3) days after the Renter's return check-in, less Gear Wave's commission and plus any captured deposit amounts owed to the Owner, and may be held longer if a damage claim or payment dispute is open. If no return check-in is filed for a completed booking, earnings are released approximately fifteen (15) days after the rental end date. Payouts may also be held where a chargeback, fraud signal, overdue or non-return state, or unresolved damage claim is open.

Cancellation & Refund Policy — Dispute Resolution

Gear Wave may review disputes involving cancellations, refunds, no-shows, weather claims, damage, or late returns, and may make deposit-capture, refund, and payout determinations as a neutral administrator of platform policies under the Terms of Service. Before any deposit capture is decided, the Renter will have seventy-two (72) hours from Gear Wave's notice of the Owner's claim to respond with evidence. Gear Wave acts in an administrative capacity only and not as an arbitrator, judge, insurer, escrow agent, or fiduciary of either party. Disputes between the Owner and the Renter remain solely between them, as described in the Rental Agreement.